Effective date: September 11, 2025

Last updated: September 11, 2025

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This policy applies to product purchases only made on the JOS Studios website. We do not sell services or memberships on this site.

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1) All Sales Final — No Refunds

• No refunds at any time.

• We do not issue cash refunds, credit card refunds, or store credit for any reason other than as required by applicable law.

 

Nothing in this policy limits any rights you may have under applicable consumer-protection laws. Where a refund is legally required, that requirement prevails.

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2) Opened, Used, or Customer-Damaged Products

• No returns or exchanges for products that have been opened, used, tampered with, or damaged after delivery (e.g., broken droppers, spilled contents, altered packaging).

• For hygiene and safety, personal-care items (e.g., hair oils, shampoos, lash cleansers) are final sale once opened.

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3) Manufacturing Defects or Damage on Arrival (Replacement Only)

If your product arrives defective or damaged in transit, we will replace the item (no refunds), subject to the steps and timelines below.

Eligibility requirements

• Notify us within 7 days of delivery.

• Provide your order number, detailed description, and clear photos/video showing the defect/damage and the packaging.

• The original product (including all parts and packaging) must be returned to JOS Studios for inspection.

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Process

1. Email refund@jos-studios.com with the required details to obtain a Return Merchandise Authorization (RMA).

2. Use the instructions provided with your RMA to ship the item back.

3. Once the item is received and inspected by JOS Studios and the defect is confirmed, we will ship a replacement of the same item.

   • If the identical item is temporarily out of stock, we will ship the replacement when stock is replenished or, with your consent, ship a comparable product of equal value.

4. No refunds will be issued for defective/damaged items—replacement only.

Return shipping

• If we confirm a manufacturing defect or carrier damage, JOS Studios will provide a prepaid return label or reimburse reasonable return shipping costs (with receipt).

• If a defect is not confirmed, the product will be returned to you at your expense.

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4) Order Issues Not Covered

• Change of mind, preference, or fragrance/scent sensitivity after opening is not eligible.

• Incorrect address or unclaimed packages are not eligible for refund; we can reship to a corrected address at your cost.

• Third-party purchases (retailers, marketplaces) must be handled through the original seller under their policy.

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5) Exchanges (Non-Defective Items)

We do not offer exchanges for non-defective items.

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6) Title & Risk of Loss

Risk of loss transfers to you when we hand the package to the carrier. Please inspect packages upon delivery and report any carrier damage within 7 days as noted above.

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7) How to Start a Replacement Request

Email refund@jos-studios.com within 7 days of delivery and include:

• Order number

• Full name and shipping address

• Photos/video of the issue and packaging

• Brief description of the defect or transit damage

Requests without sufficient documentation or outside the 7-day window may be denied.

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8) Policy Updates

We may update this policy from time to time. The “Last updated” date will reflect any changes. Continued purchases after an update indicate acceptance of the revised policy.