Terms of Service

JOS STUDIOS — TERMS OF SERVICE (SERVICES & MEMBERSHIPS)
Operator: JOS STUDIOS (“JOS Studios”, “we”, “us”, “our”)
Contact: contact@josstudios.com

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These Terms of Service (“Terms”) govern all in-studio and on-site beauty services, appointments, packages, memberships, and perk redemptions, plus your use of our booking channels (website, phone, text, email, social DMs, or in-person). By booking, purchasing, or receiving any service or membership, you agree to these Terms.

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Key Takeaways (Short Form):

• Card on file is required to book and receive services; you authorize charges for service totals and applicable fees (Sections 2, 4, 6, 7).
   

• Cancellation & No-Show fees apply (Section 4).
   

• Memberships auto-renew; minimum commitment & notice rules apply (Section 6).
   

• Perks redemption: NO unused perks or sessions will be rollover to the next month.
   

• All sales final for services, memberships, packages, gift cards (no refunds at any time) except where non-waivable law requires otherwise.
   

• Health, risk & aftercare obligations apply, including Brow Lamination and Brow Design (Section 9).
   

• Subject to Ontario/Canada non-waivable consumer rights (Section 17).
   

 

1) DEFINITIONS

• Appointment: A scheduled service time; card on file is required to book.
   

• Package: A pre-paid bundle of services with an expiry (Section 5).
   

• Membership: A subscription with monthly billing that confers perks/inclusions/discounts (Section 6).
   

• Perks: Monthly inclusions, credits, add-ons, discounts, or sessions for members (Section 7).
   

• No-Show: Not arriving within the grace period (Section 4).
   

• Late Cancellation: Cancelling/rescheduling outside the required notice window (Section 4).
   

 

2) CARD ON FILE, PAYMENT AUTHORIZATION & PRICING

2.1 Card on File Is Required. To book or purchase an appointment, you must keep a valid payment card on file with our PCI-compliant payment processor. If your card expires or fails, you must promptly update it; otherwise, bookings may be cancelled and memberships suspended.

2.2 Authorization to Charge. By booking or receiving services, you authorize JOS Studios to charge the card on file for:
(a) the full service amount (including add-ons, gratuities you approve, and applicable taxes), and
(b) fees that may apply under these Terms, including no-show fees, late-cancellation/reschedule fees, and other lawful charges not limited to damages due to policy violations or unpaid balances.

2.3 Pre-Authorization. We may place a temporary authorization hold to verify your card before service.

2.4 Pricing & Taxes. Prices are before applicable taxes and subject to change without notice.

2.5 Refusal/Termination. We may refuse service, cancel bookings, or terminate accounts for fraud, misuse, harassment, non-payment, or policy violations.

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3) ARRIVAL, LATE ENTRY & CONDUCT

3.1 Arrival. Please arrive 10–15 minutes early for check-in/consultation.
3.2 Late Arrival. If you’re late, service may be shortened to finish on time. If you’re 15 minutes late (or completion is no longer feasible), it is a No-Show (fees apply).
3.3 Children & Pets. No unsupervised children or pets (service animals excepted).
3.4 Conduct. Abusive, discriminatory, or unsafe behavior is prohibited; service may be refused or discontinued.

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4) RESCHEDULING, CANCELLATIONS & NO-SHOWS

4.1 Notice Window. Unless otherwise stated at booking, you must cancel or reschedule at least 48 hours before your appointment start time.

4.2 Late Cancellation/Reschedule Fee. Changes inside 48 hours may incur a late-cancellation fee up to 50% of the scheduled service price, charged to the card on file.

4.3 No-Show Fee. Not attending (or arrival beyond the grace period that prevents service) may incur a no-show fee up to 100% of the scheduled service price, charged to the card on file.

4.4 How to Cancel/Reschedule. Use your confirmation link or contact the studio via listed channels. Requests are timestamped when received by JOS Studios (voicemails/DMs must arrive within the window).

4.5 Studio-Initiated Changes. If we must reschedule (e.g., staff illness/emergency), your booking will be moved or credited to a future appointment (no cash refunds).

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5) PACKAGES & GIFT CARDS

5.1 Expiry. Packages have a fixed expiry date shown at purchase. Unused sessions expire on that date and cannot be extended.
5.2 Final Sale. Packages and gift cards are final sale (no refunds at any time). Lost/stolen cards will not be replaced.
5.3 Transfer/Cash. Unless explicitly stated, packages/gift cards are non-transferable and not redeemable for cash.

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6) MEMBERSHIPS (BILLING, COMMITMENT, CANCELLATION, AUTO-CHARGE)

6.1 Auto-Renewal. Memberships bill monthly on your cycle date until cancelled per these Terms.
6.2 Minimum Commitment. A 3-month minimum applies from the start date.
6.3 Cancellation Notice. After the minimum, cancellations require at least 1 full month’s written notice before your next billing date. If less notice is given, one additional billing cycle will be charged and access continues until that cycle ends.
6.4 Freezes. One freeze (up to 1 billing cycle per 12 months) may be granted for travel/medical reasons, at our discretion with supporting documentation. Freezes do not create rollover (Section 7).
6.5 Plan Changes. Upgrades/downgrades take effect on the next billing cycle; no mid-cycle proration or refunds.
6.6 Non-Payment. If a charge fails, membership/benefits are suspended until dues are paid; late fees or termination may apply.
6.7 No Refunds. Membership fees are final sale (no refunds/credits/partial reimbursements), except where required by law.
6.8 Auto-Charge When Sessions Don’t Apply or Are Used Up. If you book a service not included in your membership, or you have fully used all included sessions for the cycle (or a perk is not applicable to the chosen service), you authorize JOS Studios to charge your card on file the then-current member rate or standard rate for the service at the time of booking or check-out (plus applicable taxes/fees). We’ll advise you at booking if the service is outside your inclusions.

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7) MEMBERSHIP PERKS — REDEMPTION POLICY

7.1 Booking Required & Availability. Perks must be booked and redeemed within the active billing cycle and are subject to availability, blackout dates, and fair-use limits.
7.2 No Cash/No Transfer. Perks have no cash value and cannot be sold/transferred.
7.3 No Rollover (exact wording): NO unused perks or sessions will be rollover to the next month.
7.4 No Refunds. No refunds at any time for unredeemed perks. Late cancellations/no-shows for perk bookings forfeit the perk and may incur fees (Section 4).

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8) REFUNDS & SERVICE ADJUSTMENTS

8.1 All Sales Final. No refunds at any time for services, memberships, packages, gift cards, or fees, except where non-waivable consumer law requires otherwise.
8.2 Service Satisfaction Window. If unsatisfied, email us within 48 hours with clear photos. At our discretion, we may offer a complimentary touch-up when technically feasible. No cash refunds.
8.3 Retail Products. For retail product defects, see our Product Refund Policy (separate). This does not apply to services/memberships.

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9) HEALTH, RISKS, AFTERCARE & CONSENTS

By booking, you confirm you: (i) are the age of majority or have parental consent; (ii) will disclose accurate medical/skin history, allergies, medications (including Accutane/isotretinoin, antibiotics, retinoids), pregnancy/breastfeeding status, recent procedures (laser/peels/microblading/botox/fillers), infections, and skin sensitivities; (iii) consent to the service risks below; and (iv) will follow aftercare.

9.1 Hair Services — Risks & Maintenance

Risks: scalp/skin irritation, dermatitis, redness/itching, breakage, allergic reactions, extension tension/discomfort.
Maintenance: follow stylist aftercare; avoid harsh shampoos/tight styles/heat abuse; return on recommended intervals.

9.2 Lash Services — Risks & Maintenance

Risks: eye/skin irritation, adhesive allergies, redness/watering, temporary lash loss/breakage.
Maintenance: cleanse daily with lash-safe cleanser; avoid oils/steam 24–48h; refill every 2–3 weeks.

9.3 Brow Lamination — Risks & Maintenance (ADDED)

Contraindications: active eczema/psoriasis/dermatitis/acne near brows; sunburn; broken skin; recent peels/laser (2–4 weeks); Accutane within 6 months; recent microblading (not fully healed); known perm/neutralizer allergies; extremely fragile/over-processed brow hair; pregnancy/breastfeeding sensitivities (consult your provider).
Risks: irritation, redness, tingling/burning, dermatitis, chemical over-processing, dryness/brittleness/breakage, asymmetry, temporary hair loss. Patch test (24–48h) on request (does not eliminate risk).
Maintenance: keep brows dry/product-free 24–48h; avoid AHA/BHA/retinoids on area for 72h; brush gently; nourish with conditioner/oil; re-laminate no sooner than 6–8 weeks.

9.4 Brow Design (Wax/Thread/Tweeze/Tint/Henna) — Risks & Maintenance (ADDED)

Contraindications: active skin conditions, open lesions, sunburn, recent peels/laser/retinoids, dye/wax allergies.
Risks: irritation, redness, histamine bumps, folliculitis, bruising, minor abrasions, wax burns, tint/henna reactions, asymmetry. Patch tests for tint/henna available (24–48h).
Maintenance: keep area clean/dry 24h; avoid heat/sauna/steam/exercise and active skincare 24–48h; use SPF daily; follow pro cadence.

9.5 Medical Notice. If irritation persists >48h, seek medical care and notify us immediately.
9.6 Right to Refuse/Alter. We may decline or modify a service for safety (contraindications, compromised skin/hair, recent procedures).

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10) PHOTOS, VIDEO & TRAINING

With your verbal/written consent, we may capture anonymized photos/videos for records, training, or marketing. You may withdraw future marketing consent by written request (does not affect already-published material).

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11) PERSONAL PROPERTY

We are not responsible for lost, stolen, or damaged personal items on premises.

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12) SANITATION & SAFETY

We follow professional sanitation standards. Raise any concern immediately so we can address it.

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13) THIRD-PARTY TOOLS & LINKS

Our website/booking may rely on third-party platforms (e.g., Vagaro, payment processors). Use is “as is” and at your risk. We are not responsible for third-party content or outages.

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14) INTELLECTUAL PROPERTY & REVIEWS

All site content is owned by JOS Studios or licensors. By submitting reviews/comments, you grant us a non-exclusive, royalty-free license to use them in any media, per our Privacy Policy.

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15) DISPUTES, CHARGEBACKS & REMEDIES

15.1 Cooperative Resolution First. Email contact@josstudios.com within 7 days of an issue; we’ll review in good faith.
15.2 Chargebacks. Filing a chargeback without first giving us a chance to resolve may be a breach; we may submit evidence to the card network.
15.3 Arbitration/Venue. Except for small claims or where prohibited by law, disputes are resolved by confidential arbitration in Toronto, Ontario under the Arbitration Act, 1991 (Ontario). Class actions are waived. Ontario law governs (Section 17).

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16) WARRANTIES & LIABILITY

Services are provided “as is.” We do not guarantee specific results. To the fullest extent permitted by law, JOS Studios and its personnel are not liable for indirect, incidental, or consequential damages. Where liability cannot be excluded, it is limited to the amount paid for the service giving rise to the claim.

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17) COMPLIANCE & GOVERNING LAW

These Terms apply subject to any non-waivable consumer rights under Ontario and Canadian law. Otherwise, these Terms are governed by the laws of Ontario and Canada.

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18) CHANGES TO TERMS

We may update these Terms at any time by posting the revised version with a new Effective Date. Continued booking/use after changes = acceptance.

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19) PRIVACY

Your personal data is handled per our Privacy Policy (see site). Questions: contact@josstudios.com.

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20) CONTACT

Questions: contact@josstudios.com
Customer Support: contact@josstudios.com